Question 1

Where do I start?

Accepted Answer

The best place to start is by sending us photos of the piece (or pieces) you would like quoted on. The more photos the better! Measurements are also helpful, even if they are a rough estimate. Our knowledgeable staff is also available via phone call, or stop by our showroom anytime during business hours!

Question 2

How much does it cost?

Accepted Answer

That is the golden question! Cost varies based on a number of factors: the style of the piece, material chosen and how much is needed, if new foam or padding is required, if any repairs are needed, etc. We will always do our best to give you the most accurate estimate. Over the last several years, we have tracked and recorded how long each style of furniture requires to be completed and we will use this as part of your estimate.

Question 3

How long does it take?

Accepted Answer

Scheduling may vary based on how far out we are booking; feel free to call or send an email and check on our current scheduling times. If you are ordering a custom fabric, they may take a couple weeks to arrive.

Question 4

What information should I provide in a service request?

Accepted Answer

So our team members can provide you with the most accurate estimate, beneficial information can include: photos of the piece(s), measurements/dimensions, material preference (if any), any additional notes - is it comfortable? do you want new foam? how often is the piece used? etc.

Question 5

Do you charge for estimates?

Accepted Answer

No, our estimates are always free! You can request an estimate via email, phone, or in person in our showroom.

Question 6

Where are you located? What are your hours?

Accepted Answer

We are located at 494 The Parkway, Unit 5 in Peterborough. We are directly across the street from Costco, at the backside of a grey shared building. You will see the Hot Tub People in the front.

We are open Monday - Friday from 8am to 5pm.
We are open the first and third Saturday of every month from 9am - 12pm.

Question 7

Do you offer pickup and delivery?

Accepted Answer

Yes, there is a fee based on your address. Please contact one of our team members for more information.

Question 8

Do you offer in-home sales calls?

Accepted Answer

If necessary this service is available (with exceptions); please contact one of our team members for more information.

Question 9

Why should I reupholster or repair instead of buy new?

Accepted Answer

Reupholstering or repairing your furniture is often a smarter, more sustainable choice. Here's why:

Eco-friendly: it's a greener option that helps reduce waste. We also offer fabric choices made from recycled bottles and fibres, making your refresh even more sustainable
Preserve what matters: heirloom or sentimental pieces carry history and memories - reupholstery let's you keep those intact while breathing new life into the piece
Built to last: many older furniture pieces were crafted using higher-quality materials and construction than most modern mass-produced items
Custom to you: reupholstery lets you choose the perfect fabric, colour, and style to match your space - something you can't often do with store-bought furniture
Cost-effective: sometimes all your piece needs is new foam or a simple repair, which is far more affordable than buying new
Keep the perfect fit: if your furniture is just the right size or style for your space, reupholstering keeps what works while updating what doesn't

Question 10

What methods of payment do you accept?

Accepted Answer

We accept debit, credit, cash, e-transfer, and cheques.

Question 11

Do you sell retail fabric to the general public?

Accepted Answer

Yes, as well as all of the other materials we use daily!

Question 12

Do you offer classes?

Accepted Answer

At this time, no, but we always offer free advice and can answer any questions you might have.

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